Juan Melendez Jr.

Network/Systems Engineer

Summary

Mr. Melendez has over 20 years of IT, network, and systems engineering, and technical experience supporting various Federal Intelligence Agencies. His experience includes systems design, systems integration, system administration, and network management of various LAN/WAN Layer 2 and Layer 3 technologies, which include (ATM, SONET, Ethernet, VLANs, Spanning-Tree, HSRP, VRRP, EIGRP, OSPF, BGP, MPLS, L2Circuits, and GRE) utilizing Cisco, Fore/Marconi/Ericsson, Brocade/Foundry, and Juniper routers and switches. His other experiences also include UNIX and Microsoft Windows Workstation/Server Platforms, Active Directory administration, Type1 Encryption devices (KG-75 and KG-175), and Network Monitoring applications such as HP Operations Manager, HP Network Node Manager, and HP Service Manager 7/9. His educational background includes an ongoing pursuit of a Bachelor of Science in Information Technology, and current industry recognized certifications such as: Cisco CCNA/CCNP, Brocade BCNE, Juniper JNCIS certifications, and ITILv3 Foundations.

Employment History

Applied Network Solutions, Inc: 2004 – Present

12/2014 – Present: Mr. Melendez is currently a Systems Engineer for the GREENBOX Enterprise Tools Support team responsible for managing a suite of HP Network Management Software (NMS) to include Network Node Manager (NNMi), Service Manager, SiteScope, and Operations Manager for Linux (OML) running on Red Hat Enterprise Linux (RHEL), CentOS, and Windows 2008.  He is responsible for managing network and system monitoring threads per Service Level Agreements (SLAs) and the maintenance of various Regional and Global HP monitoring systems and their cluster configurations.

7/2011 – 12/2014: Mr. Melendez supported the Global Enterprise Command Center (GECC) as the TTO Lead and the Global Event Management (GEM) Desk Contractor Lead managing 40 technicians of various levels performing network and system monitoring and incident handling/resolution. Mr. Melendez also worked as the Network Management Specialist IV responsible for the isolation and resolution of network outages of mission critical circuits and systems throughout the customer’s enterprise network. As a Network Management Specialist, he was also responsible for monitoring the enterprise network utilizing various network monitoring and reporting tools such as HP Operations Manager (OML), HP Network Node Manager (NNMi), and HP Service Manager 9.

5/2007 – 7/2011:  Mr. Melendez performed as Senior Network Engineer on NGA’s WAN Services Team (WST) and is responsible for the agency’s overall network stability and progression to an MPLS and Ethernet based network.  He was also a technical leader for NGA’s Library Consolidation Program (LCP) providing network assessment, design, and engineering for the customer in an effort to transition various image libraries to the St. Louis Image Library (STIL), in support of the Base Realignment and Closure (BRAC).

10/2004 – 5/2007: Mr. Melendez worked as an ANS consultant to Ericsson Federal providing systems and network analysis in support of various Marconi/Ericsson Federal Intelligence Community Agency customers. He provided onsite support as a Systems Engineer resolving network and service related problems. He also worked as a Network Engineer providing network designs and solutions that met and exceeded the customer’s budget and time requirements.

Computer Science Corporation (CSC): Principle Network Engineer, 9/2002 – 10/2004

Mr. Melendez operated and maintained NGA’s secure, reliable high-speed local and wide area network and provided proactive and responsive network control for NGA’s local and wide area networks of all classification levels.  Mr. Melendez was also responsible for documenting NGA’s local and wide area networks enabling a successful transition of network responsibilities from existing contract to newly awarded contract.

Booz Allen Hamilton: Network Administrator, 7/1998 – 9/2002

4/2000 – 9/2002: Mr. Melendez was responsible for configuring, deploying, maintaining, and monitoring NGA’s ATM and Ethernet network equipment from vendors such as: Marconi, Fore, Foundry and Cisco. He was also responsible for handling all aspects of systems administration such as, server administration and maintenance, user account administration, MS Exchange accounts, backups, system performance and monitoring, troubleshooting, disaster recovery, and security for NGA’s Server Farm.  Mr. Melendez was responsible for over 50 Windows NT 4.0 servers on Unclassified/Classified LANs, performing as Exchange Servers, SMS Servers, File and Print Servers, Information Servers, and Domain Controllers for both Master and Resource Domains, running WINS, DHCP, MS Exchange 5.5, Quota Advisor, and other vital services.  He built multiple Compaq Proliant Series Servers utilizing Compaq proprietary software to conform to agency baseline and also implemented an automated virus definition update system utilizing an FTP Server and McAfee Antivirus on the client workstations.  He was the lead in the Security Accreditation of a Classified Windows NT Domain. 

7/1998 – 4/2000: Mr. Melendez performed as a Lead Network Administrator for a Windows NT 4.0 Domain, which consisted of 6 NT Servers running WINS, DHCP, IIS, SQL Server 6.5, Netscape Enterprise Server, ArcServe 6.5, Cold Fusion Server, and other various services. He operated and administered the entire Windows NT domain, diagnosed hardware and software problems, worked with engineers and programmers to develop resolutions to problems. Mr. Melendez was responsible for developing Standard Operating Procedures (SOPs) for network and system administrative tasks and providing system and network administration expertise within a high profile Windows NT production environment. His duties encompassed hardware and software installation, network backups, system usage management, virus protection, and analysis.

United States Army: Sergeant / E5, 1992 – 1998

3/1997 – 7/1998: Mr. Melendez worked as a Webmaster in the Pentagon for the Secretary of the Army for Research, Development, & Acquisition (SARDA) Intranet website providing technical support and assistance to over 400 users in various locations.  He also managed and administered 3 Windows NT Servers (Hardware and Software) worth over $250,000 in the establishment of the organization’s Intranet.

2/1996 – 3/1997:  Mr. Melendez was the help desk supervisor in the Information Management Office (IMO) in Camp Coiner, S. Korea supporting the 8th PERSCOM support directorates.  He supervised the installation and the maintenance of over 300 computer systems and 2 Local Area Networks (LANs) that spanned multiple buildings in various Army installations throughout South Korea.  He was also responsible for producing the office’s first website which was useful in informing his customers with planned outages and exercises.

7/1992 – 2/1996:  Mr. Melendez worked as a systems operator and analyst in the Directorate of Information Management (DOIM) office on Fort Irwin, CA.  He served in a developmental capacity and performed a variety of technical assignments involving analysis, development, design, programming, testing, debugging, and implementation.  He was responsible for maintaining documentation and providing instructions to computer operations utilizing the IBM JCL programming language and recovering from system failures.  He coordinated closely with customers to resolve all system problems locally or through higher headquarters contract.

Security Clearance:  TS/SCI w Full Scope Poly

Education: